It Starts with a "Hey"

Ever notice how naturally we say "Hey" to get someone's attention, or even use it to initiate a task with our favorite digital assistants? ("Hey Google, what's the weather?"). That simple, direct opening is all about getting the information or help you need, quickly and without fuss. That's exactly the energy behind "Hey, Sarah"! Think of it, and me, as your direct line to clear, effective technical communication. Just like you'd call out for assistance, saying "Hey, Sarah" is your easy, approachable way to kick off your next technical collateral project and get things done right.

Introduction

Hey there! I'm Sarah, and I'm passionate about making complex technical information understandable and accessible. With a career rooted in the dynamic worlds of telecommunications, technology, and online trust and safety, I've spent years navigating intricate systems, policies, and regulatory landscapes. This experience has given me a unique perspective on the critical need for clear, accurate, and user-focused communication. At "Hey, Sarah," I bring that expertise directly to you, transforming your complex subjects into documentation that genuinely resonates with your audience.

My Journey

My path to technical writing has been shaped by fascinating roles in industries where precision and clarity are paramount. I've worked deep within the structures of global hardware technical support at both Sun Microsystems and Oracle, grappled with the nuances of online security and fraud prevention, and contributed to building trust in digital interactions. These experiences weren't just about technology; they were about understanding complex problems and communicating effective solutions to diverse groups, ranging from technical experts to policymakers to end-users. This journey has refined my ability to quickly grasp complex concepts and convey them in language that is both accurate and easily understood.

In addition to my technical support engineering and management experience, I recently completed a journey to better understand the needs and wants of students via a Masters Degree in Teaching. To provide the best technical documentation to existing and future customers, it’s vital to understand teaching methods to ensure the best way to retain new information. Documentation can then reflect this standard and offer the best connection between what is written and what is understood.

A Passion for Clarity

Through every role, my underlying drive has been the same: to bring clarity to complexity. I thrive on taking technical jargon, intricate processes, or dense policy and making it understandable. I believe that no matter how advanced your product or service is, its true value can only be realized when people can easily understand how to use it, how it works, and why it matters. My goal is to eliminate confusion and empower your audience through well-crafted content.

My Philosophy

Quality, accuracy, and your success are at the heart of what I do. I approach each project with meticulous attention to detail and a commitment to understanding your specific needs and goals. I believe in a collaborative process, working closely with you to ensure the final documentation not only meets but exceeds your expectations. Please consider me your dedicated guide, helping you navigate the complexities of technical communication to achieve your business objectives.

What You Can Expect

When you work with me, you can expect a professional partner who is invested in your project's success. You'll receive high-quality technical writing that is clear, accurate, and tailored to your audience. I am dedicated to delivering documentation that not only informs but also enhances your credibility and strengthens your relationship with your users and clients.